FAQ
Where do you ship?
We ship to available destinations shown at checkout. First Drop orders currently include free shipping to the U.S. and Canada.
When will my order ship?
Orders are processed as quickly as possible. Tracking is emailed once your order ships. Delivery timing depends on destination and carrier.
How can I track my order?
Once your order ships, you'll receive a tracking link by email. If tracking hasn't updated for several days, contact us with your order number.
Can I change or cancel my order?
Contact us as soon as possible. We'll try to help before fulfillment begins, but changes or cancellations aren't guaranteed once an order is being processed.
RETURNS
If there's a problem with your order, contact us before sending anything back. Items must be unused, unwashed and in original condition to be considered for return. If your item arrives damaged, defective or incorrect, contact us and we'll review it and make it right. Return eligibility and instructions are confirmed by email before a return is sent.
Questions? Email info@cedarwood.company. We aim to respond to all inquiries within 24–48 hours.